All information is correct as of 27-03-2020
All of us at PreciousLittleOne appreciate what a difficult and worrying time this is for parents and parents-to-be. We would like to thank you for your continued support during this time.
Firstly, let us reassure you that we are doing everything we can to support our customers throughout this time. We have decided to offer the following additional support from the 16th March:-
1) Half price returns charge if you decided you no longer like the item or would like to exchange
2) Extended our returns policy from 14 days to 30 days.
The health and wellbeing of our customers and staff is always our top priority, therefore we have made the decision to close our Showroom based in the historic town of Grantham as of the 23rd March until further notice. You can still contact our team via email firstname.lastname@example.org if you have any questions or concerns.
Our warehouse is currently fully operational. We will continue to follow the advice of the Government and Public Health England. We would like to assure yourself we are dispatching orders every working day and receiving stock from manufacturers as normal. The NHS and WHO have advised that there is no evidence that COVID-19 can be spread by contamination of commercial packages, you can read more here
Can I still place an order?
Yes, you can online www.preciouslittleone.com
All our couriers are currently fully operational.
How do I contact you if I have a query?
Our Customer Service team are currently working from home in line with Government guidelines. You can email them on email@example.com or speak to them via Live Chat Feature available (Monday-Friday 10am - 3pm). Don't forget our Help Centre is full of information and additional support.
Do you offer a no contact delivery option?
We are currently working closely with all our couriers closely to ensure you and their employees remain safe. We would encourage all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
What does my delivery timescale mean?
All delivery timescales are estimated due to the unprecedented situation, we will endeavour to keep you updated as much as possible, as the situation is every changing their maybe some delays in notifying you.