We are here to help
We hope you will be highly satisfied with any product purchased but if you wish to return an item then we aim to make it as quick and convenient as possible.
For your own piece of mind, PreciousLittleOne Ltd work closely with our home authority trading standards to ensure that we always comply with current legislation.
If you change your mind...
Everything we sell online is covered under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations by a 14-day cooling off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt. The items must be returned in the original packaging, in an unused, saleable condition and we'll give you a refund or exchange.
Any unsuitable item purchased from us between 1st December and 24th December will be included in our extended returns policy. These items may be returned to us up until 31st January. The items must be returned in the original packaging, in an unused, saleable condition and we'll give you a refund or exchange.
For Personal Care Products we are unable to offer refunds or exchanges once the product has been washed or used unless they are faulty. Packs will only be accepted back if they are complete. This does not affect your statutory rights*. Personal Care Products include items such as nappies, dummies, toothbrushes, combs and hairbrushes.
Made to order items and personalised items can only be returned if found to be faulty.
You can choose to either organise your own return, at your own cost and risk, or request a collection using our collection service which incurs a charge. Further details can be found within our Arrange a Return
How much does it cost to use your Collection Service?
£16.50 per box to return for a refund.
£28 per box for a room set or wardrobe.
We can offer a half price returns charge should you wish to return for an exchange to an alternative product that is either the same price or higher.
We are only able to collect items from the UK.
We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to the same payment method used when placing the order.
Any refunds due will be processed within 14 days by PreciousLittleOne, as per Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
* For more information please see the Citizens Advice Consumer Help page.