Your email order confirmation is sent out within 15 minutes of placing your order, but usually straight after. If you have not received this email, please firstly check your inbox, followed by your spam/junk folder. Please ensure our email address (firstname.lastname@example.org) is on your safe-senders list.
ATTENTION HOTMAIL USERS
We have had reports that some customers using Hotmail.com email addresses cannot find their order confirmation emails - if your email does not arrive within 10 minutes of your order being placed, then please check the following steps;
1. Check the folder called Junk in Hotmail.
2. You should find our order confirmation there. If so, please click the "Wait, its safe!" link in the Microsoft SmartScreen section.
3. This should now ensure all future emails arrive safely with you
If the order confirmation is still not found, please sign onto the Track your Order
section and check you have entered your email address correctly. If you still cannot see any confirmation, please contact us
and we will be happy to make sure your order has been received and that order confirmation is sent out. .