Popular questions

• What does the status 'Pre-Order' mean?

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  If an item is on pre-order, this means that the manufacturer is currently out of stock of this item but has issued us with an estimated date of when we will receive more stock. The pre-order month is the month currently quoted by the manufacturer that we will receive more stock and we can get the stock anytime during that month. These are estimates given by the manufacturer to us and are subject to change. If you do need your goods by a certain date that is close to the delivery estimate, we would recommend that you look at an alternative product.
• How much does delivery cost?

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  Delivery surcharges apply for the postcodes detailed in the below table.

  
  

  Courier	Items Shipped via This Courier	Order Value	Cost	Postcodes This Applies to
  Yodel express24		Under £50	£3.95 plus £10 per box	BT, GY, JE, ZE, KW, IV, AB36, AB37-38, AB55-56, PA20-80, PH6-15, PH16, PH17-19, PH20-26, PH30-35, PH49-PH50, PH36-44, DD6-11, KY9-10, KY14-16, FK14, FK21, HS1-8, EH35-40, EH42-46, TD1-8, TD10-14, KA27, KA28, TR21-25, PO30-41, FK20, HS9, PH45-48, IM
  Yodel express24		Over £50	£10 per box.	BT, GY, JE, ZE, KW, IV, AB36, AB37-38, AB55-56, PA20-80, PH6-15, PH16, PH17-19, PH20-26, PH30-35, PH49-PH50, PH36-44, DD6-11, KY9-10, KY14-16, FK14, FK21, HS1-8, EH35-40, EH42-46, TD1-8, TD10-14, KA27, KA28, TR21-25, PO30-41, FK20, HS9, PH45-48, IM
  Hermes Packet Post		Under £50	£10.95	Northern Ireland (BT postcodes)
  Hermes Packet Post		Over £50	£7.00	Northern Ireland (BT postcodes)
  Hermes Packet Post		Under £50	£17.95	Channel Islands (GY & JE postcodes)
  Hermes Packet Post		Over £50	£14.00	Channel Islands (GY & JE postcodes)

• How do I submit a price match on a product?

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  To find out how to submit a price match, visit our product price matching policy information page.
• Why has my price match been rejected?

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  If your price match has been rejected, we will send you an email which will state the reason for this rejection. You can also check our price match terms and conditions.
• I am getting errors on the checkout page, can you help?

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  If you are getting errors on the checkout page, take a look at the fields highlighted in red and correct them. Please find common problems below:

  
  

  • Postcode - This needs to be a valid UK postcode (e.g. XX12 5XX).
  • Email Address - Please check you have put the email address and not the telephone number in this field.
  • Any other fields - The fields with a '*' at the end, must be filled in.