Popular questions

• What does the status 'Pre-Order' mean?

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  If an item is on pre-order, this means that the manufacturer is currently out of stock of this item but has issued us with an estimated date of when we will receive more stock. The pre-order month is the month currently quoted by the manufacturer that we will receive more stock and we can get the stock anytime during that month. These are estimates given by the manufacturer to us and are subject to change. If you do need your goods by a certain date that is close to the delivery estimate, we would recommend that you look at an alternative product.
• How much does delivery cost?

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  Delivery surcharges apply for the postcodes detailed in the below table.

  
  

  Courier	Items Shipped via This Courier	Order Value	Cost	Postcodes This Applies to
  Yodel express24		Under £50	£3.95 plus £10 per box	BT, GY, JE, ZE, KW, IV, AB36, AB37-38, AB55-56, PA20-80, PH6-15, PH16, PH17-19, PH20-26, PH30-35, PH49-PH50, PH36-44, DD6-11, KY9-10, KY14-16, FK14, FK21, HS1-8, EH35-40, EH42-46, TD1-8, TD10-14, KA27, KA28, TR21-25, PO30-41, FK20, HS9, PH45-48, IM
  Yodel express24		Over £50	£10 per box.	BT, GY, JE, ZE, KW, IV, AB36, AB37-38, AB55-56, PA20-80, PH6-15, PH16, PH17-19, PH20-26, PH30-35, PH49-PH50, PH36-44, DD6-11, KY9-10, KY14-16, FK14, FK21, HS1-8, EH35-40, EH42-46, TD1-8, TD10-14, KA27, KA28, TR21-25, PO30-41, FK20, HS9, PH45-48, IM
  Hermes Packet Post		Under £50	£10.95	Northern Ireland (BT postcodes)
  Hermes Packet Post		Over £50	£7.00	Northern Ireland (BT postcodes)
  Hermes Packet Post		Under £50	£17.95	Channel Islands (GY & JE postcodes)
  Hermes Packet Post		Over £50	£14.00	Channel Islands (GY & JE postcodes)

• I am getting errors on the checkout page, can you help?

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  If you are getting errors on the checkout page, take a look at the fields highlighted in red and correct them. Please find common problems below:

  
  

  • Postcode - This needs to be a valid UK postcode (e.g. XX12 5XX).
  • Email Address - Please check you have put the email address and not the telephone number in this field.
  • Any other fields - The fields with a '*' at the end, must be filled in.
• I am experiencing problems with my payment online, can you help?

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  If you experience difficulties with your payment please check the following:

  
  

  • The name on the card must be the same as that written on the card.
  • The address and postcode must be the address that the card is registered to and be identical to your bank statement.
  • The card must be a UK registered card.
  • Funds need to be available when processing the payment.

  If you are still experiencing difficulties after correcting the above, please select a different payment method or contact your bank to check the above.
• I am trying to enter a voucher code but this is not being accepted. What should I do?

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  On the first checkout page, you can key your voucher code at the top of the screen. If your voucher code is not accepted, please check the following:

  
  

  • Ensure you use lower case and upper case letters correctly.
  • Check if the voucher code contains an 'i' or a '1
  • 'Certain brands may be excluded from the promotion. Please check the promotional exclusion here.
  • Only one voucher code will be accepted at any one time.

  If you have checked the above and are still having issues, please contact us and let us know the following information:

  • The voucher code.
  • What product(s) you are purchasing.
  • Where you obtained the voucher code.