HOW TO RETURN OR EXCHANGE

Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund.

We ask that all items are returned to us with proof of purchase within 30 days of receipt in perfect saleable condition with tags attached. Items purchased during the Sale must be returned within 14 days.

Store purchases must be returned to a store for refund or exchange. We’re sorry but we cannot accept these items back at our warehouse.

The quickest way to return or exchange most items bought online is by visiting one of our stores. We regret that we cannot accept large or high value products (including flat packed furniture, stairgates, cribs, maternity cushions, etc) They need to be returned at your own expense to our warehouse. If you are in any doubt as to whether or not you can return a product back to store, please check by emailing our customer service team on enquiries@precious-little-one.com

Special Conditions: To protect our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:

• Failure to follow care instructions

• Damage caused by accident, neglect, misuse or improper care

• Items showing obvious excessive wear and tear

• Items damaged by external factors such as flooding or fire

• On occasion when we feel there has been an abuse of our returns policy in the past.