Relocation
We are relocating to our new 30,000 sq ft national distribution centre on Friday 23rd May. Although we are attempting to minimise the disruption to our customers, our office will be closed on Friday 23rd May 2008. Dispatches will be suspended on Thursday 22nd May at midday and we will resume business as usual on Tuesday 27th May 2008. Please accept our sincere apologies for any inconvenience caused during this period.
Telephone
You can call our customer services team on 0845 226 0754 (Local Rate Call), any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.
Email
If you would like to ask a question or make a comment on your experience of using PreciousLittleOne, please use our online form or alternatively send an email to our customer service department. We aim to respond to your email within 1 working day of receipt.
Showroom
Watch this space! Following the move to our new 30,000 sq ft national distribution centre, building work will commence to open our new 6,000sq ft showroom.
Post
Postal correspondence should be addressed to our Customer Services Centre as follows:
PreciousLittleOne Ltd
Trent Road
Grantham
NG31 7XQ
We hope to answer all postal enquiries within 2 working days of receipt.
Complaints
In the unlikely event that you are not satisfied with the level of service received, please do let us know by contacting us either by sending us an email or alternatively, write to us at:
PreciousLittleOne Ltd
Trent Road
Grantham
NG31 7XQ
We undertake:
- to deal with all complaints fairly.
- to treat all complaints confidentially.
- to deal with all complaints effectively that our procedures to complain will be easy to use and available online.
- that we will acknowledge the complaint within 5 working days and provide a likely timescale for resolving the dispute
- to keep you updated as to the progress we have made in resolving the issue.
Press Enquiries
For press and corporate enquiries about PreciousLittleOne, please contact the PreciousLittleOne Press Office.
Our Premises
