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How long does an order take to arrive?


The delivery schedule can be found on each product above the price.  This gives you an estimate on how long an item is likely to take to be either dispatched or delivered, depending on what is displayed.  Once you have placed your order, this information is stamped on each order line on your email order confirmation and within the Track Your Order section so can be checked at any time.  All of our delivery timescales are estimates. Our purchasing team will keep you fully updated on the progress of your order via email and on our online tracking facility should there be any changes to your order.


What does the shipping status 'Pre-Order' mean?


The manufacturer is currently out of stock of this item but has issued estimated dates for stock replenishment. The product will show the month currently quoted by the manufacturer and can be anytime during that month. As goods are imported, many conditions can affect these pre-order dates.  These are estimates given by the manufacturer to us and are subject to change.  If you do need your goods by a certain date that is close to the delivery estimate, we would recommend that you look at an alternative.  

Our purchasing team will keep you fully updated on the progress of your pre-order via email and on our online tracking facility should there be any changes to your order.


What does the shipping status 'Out of Stock' mean?


The manufacturer is currently out of stock of this item and currently has not issued any date for stock replenishment. Please use our email facility on the product and you will be emailed once the product is available to purchase.


What are your shipping methods?

Yodel Parcel Post

Items dispatched via Yodel will be sent on their tracked service. The items are dispatched from our warehouse within 2-3 working days of placing the order.  Once the order has left our warehouse, this service provides a next working day delivery service to the majority of mainland UK postcodes. There are exceptions to the next working day delivery service such as Northern Ireland and the highlands and islands of Scotland where delivery may take longer. Working days are classed as Monday to Friday, excluding Bank Holidays. Due to the nature of parcel delivery, next working day delivery cannot be guaranteed.

An email is sent to you with your tracking details once the item has been dispatched so you can check when your parcel is out for delivery.   Alternatively your tracking details can also be located within our Track Your Order section.


Hermes Packet Post

Items dispatched via 'Packet Post' will be sent via Hermes. The items are dispatched from our warehouse within 2-3 working days of placing the order.  Due to the nature of this distribution method, please allow up to 8 working days for delivery from time of order.

An email is sent to you with your tracking details once the item has been dispatched so you can check when your parcel is out for delivery.  Alternatively your tracking details can also be located within our Track Your Order section.


Direct Dispatch

Some items are dispatched directly from the manufacturer.  If this is the case, then your order line may be stamped with (Dispatched Direct From The Manufacturer) on your email order confirmation and within the Track Your Order section.  Alternatively, you may be notified via email or our Track Your Order section that your order has been placed with the manufacturer for direct delivery.  When this is the case, it is not possible for us to obtain the tracking details but your order will be dispatched within the timescales shown at time of order.  Our purchasing team will keep you fully updated on the progress of your order via email and on our online tracking facility should there be any changes to your order.  By placing an order on our website, you are consenting to us passing your delivery address details on to the manufacturer for order fulfilment.   Further information regarding our Terms & Conditions and the way we use your personal information can be found here.
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