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How do I report a fault?


For shop orders, please return your item(s) back to our Grantham Store.

For all products (excluding those listed separately below), please email us.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)

For Tutti Bambini products, please email or call Tutti Bambini directly on 0208 368 5800.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)

For Cosatto products, please email or call Cosatto directly 0871 977 3900.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)

For Tomy products, please fill in their online form or call Tomy directly on 01271 336155.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)



Do you Charge a Collection Fee?


For products within their guarantee period no collection fee is charged unless the item is found not to have a manufacturing fault. We are only able to collect items from the UK. If a manufacturing fee is not present upon inspection, your collection fees will be:

16.50 per box.
28 per box for a room set or wardrobe.


How long does it take to perform a repair?


Where possible, we will try and correct the problem with spare parts to cause you less inconvenience. Should the item need to come in for repair we quote up to 28 working days for a repair to be completed from collection of your item(s) to delivery back to you. This is worse case scenario and we always endeavor to reunite you with your item(s) as soon as possible. We are not able to guarantee you a shorter repair time.


Do I get updated as to the progress of my repair?


Information regarding your repair can be found on the notes within the Track your Order section. Sign in using your order number and delivery postcode.

If there are no notes regarding your repair within the notes or your item(s) was collected more than 28 working days ago, please contact us via the Track your Order section.


Do you offer loan pushchairs?


We understand that life can be difficult without a pushchair for the period of repair. We therefore offer a loan pushchair during the repair period should you require one. These are available for collection from our Grantham Store for a 10 returnable deposit (subject to availability).

The 10 deposit is to cover loss or damage to the pushchair or any of the items included with the pushchair. If the loan pushchair is returned damaged, missing items or not in the condition provided then the deposit may be kept and used by PreciousLittleOne to cover the cost of repair, replacement or any other action necessary to re-instate the loan pushchair to its original condition.

Should you need us to ship the loan pushchair to you, this can be done at a charge of 16.50 for all areas with the exception of the following postcodes areas where the normal delivery charge applies along with a further surcharge.

The following postcode areas incur a surcharge of 10 per box on top of the normal delivery charge:
AB31 - AB38
AB40 - AB56
IV1 - IV28
IV30 - IV32
IV36, IV40
IV52 - IV54
IV63
KW1 - KW14
PA21 - PA38
PH4 - PH41
PH49 - PH50
BT

The following postcode areas incur a surcharge of 15 per box on top of the normal delivery charge:
HS
IV41 - IV49
IV51
IV55 - IV56
KA27 - KA28
KW15 - KW17
PA20
PA41 - PA49
PA60 - PA78
PH42 - PH44
ZE
IM

The following postcode areas incur a surcharge of 25 per box on top of the normal delivery charge:
GY
JE

We are only able to deliver to the UK.


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