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Arrange a Return


Everything we sell online is covered under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations by a 14-day cooling off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt. The items must be returned in the original packaging, in an unused, saleable condition and we'll give you a refund or exchange.
 
For Personal Care Products we are unable to offer refunds or exchanges once the product has been washed or used unless they are faulty. Packs will only be accepted back if they are complete. This does not affect your statutory rights. Personal Care Products include items such as nappies and are clearly shown on the product listing pages during the purchase process.
 
Made to order items and personalised items can only be returned if found to be faulty.


Shop Orders


For shop orders, please return your item back to our Grantham Store.


Arrange your Return using our Collection Service


We offer a simple and cost effective service to allow you to arrange and return an unwanted item.  We offer a half price service if you decide to exchange to an alternative product that is either the same price or higher.
 
Our courier collects Mon-Fri between 8am and 6pm. At least 48 hours notice is required to organise the collection.

We are only able to collect items from the UK.
 
Collection Charges

16.50 per box for a refund.
28 per box for a room set or wardrobe.
8.25 per box for an exchange to an alternative product that is either the same price or higher.

Please download and print off the following postage label. Place the address half of the label on the outside of each box. Fill out the second half of the label and place this inside of each box.

We would kindly ask for you to ensure that the following is carried out prior to collection:
  1. Please ensure that the item is returned in the original box along with any additional packaging. (If the item is not returned in its original box, you will be charged 4.00 per box and this would be deducted from any refund due).
  2. Please ensure that all safety tags are still attached to the item.
  3. Please ensure that all instructions and any loose contents are in the box.
  4. Please note that any failed collections will result in a 16.50 charge.
  5. Please be aware that we are unable to accept liability for loss or damage of goods if the goods are left out for the courier.

We thank you for your co-operation. Please be confident that your return is a priority to us and we will ensure that this is processed for you as quick as possible.

What to do next?

Please email through the following information to arrange your return and we will email through your collection details and further instructions.
  1. Order Number.
  2. Item(s) to return.
  3. Reason for return.
  4. Confirmation if the item has been used.
  5. Number of boxes.
  6. Preferred collection dates (at least 2 working days notice is required to organise the collection.)
  7. Exchange Required/Refund Required (select as appropriate)
  8. If an exchange is required, what product you would like to exchange to.
By emailing us with your collection details you are agreeing to the charges laid out above.

Arrange your own Return


You can organise your own return, at your own cost and risk. Please download and print off the following postage label. Fill out the relevant details and return it to us at the address shown on the label. We recommend you send this back on a tracked service so you are able to claim with the courier should the item(s) be lost in transit.

We would kindly ask for you to ensure that the following is carried out prior to returning your item(s) to us:
  1. Please ensure that the item is returned in the original box along with any additional packaging. (If the item is not returned in its original box, you will be charged 4.00 per box and this would be deducted from any refund due).
  2. Please ensure that all safety tags are still attached to the item.
  3. Please ensure that all instructions and any loose contents are in the box.

We thank you for your co-operation. Please be confident that your return is a priority to us and we will ensure that this is processed for you as quick as possible.


The courier failed to make the collection.


Couriers will collection up to 6pm.  If we have arranged a collection for you and the courier has failed to collect the item, please contact us via the Track your Order section so we can find out what the problem was and rearrange your collection.


Refund Procedure?


We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to the same payment method used when placing the order.

Any refunds due will be processed within 14 days by PreciousLittleOne, as per Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

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