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How long does an order take to arrive?

Further details can be found within our Delivery Timescales section.

How can I check the status of my order?

Further details can be found within our Track your Order section.

Will all my items arrive together in one delivery?

With a view to providing an efficient and convenient delivery service, we will often group order lines together to send in a single consignment so you only have to wait in once for a delivery.  Our purchasing team will keep you fully updated if this will happen with your order within the notes on our Track your Order section.  Should you need an item earlier for any reason, please do not hesitate to email us.  Contact details can be found in the Track your Order section of the website.

My order is on pre-order, can you tell me when in the month it will arrive?

Pre-order items are a rough estimate as to when the stock will be delivered to you and can by any time up to the end of the month quoted.  Our purchasing team will keep you fully updated on the progress of your pre-order within the notes on our Track your Order section.  Unless a date is specified within the notes, we do not currently have one for the item(s).

How much does delivery cost?

Further details can be found on our Delivery Costs section

How can I track the progress of my order?

Further details can be found within our Track your Order section.

What if I'm not in when you deliver?

Most deliveries will need to be signed for so it is important that you check your emails and the Track your Order section regularly.  If your delivery will be made by 'Packet Post', you can leave a note for it to be delivered to a secure location.  Deliveries will be made on Mondays to Fridays between 8:00 and 18.30. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. The courier will try and deliver to a neighbour if you are not in so if you do not want this to happen, we would suggest you leave a note on your door stating this.  If the courier does try to deliver and you or a neighbour are not in, they will leave a card which will give you instructions on what to do next. If the item is returned to our warehouse due to delivery failure, you will incur a charge of 16.50 to cover the returns costs.

I am having problems with my delivery, can you help?

For information on what steps to take if you have experiencing delivery problems, please refer to our Delivery Problems section

Do you deliver internationally?

We do not deliver outside the UK.

Can I get an invoice for my order?

We do not send out invoices with the parcels so if you require an invoice, these can be printed off with our Track your Order section.

Security Checks

Various security checks are carried out when placing an order.  If your invoice address is flagged as not matching your card registered address or if you choose to have your items delivered to a different delivery address to your card registered address, your order will be sent through to our fraud department for further security checks and your order will be put on hold. You can check if your order is being screened by checking on the Track your Order page and looking at the Notes section. 

To help speed up the release of your order, please contact us via the Track your Order section with a landline telephone number for us to perform the security checks with you.  Please ensure you quote your order number.
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