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Repairs Policy


Your product guarantee covers any manufacturer's fault but does not cover wear and tear or accidental damage. The warranty is only valid for the original owner. The product should not have been misused, overloaded or neglected and should have been maintained in line with the manufacturers instructions. The statutory rights of the purchaser are not affected by the warranty. You can check how long the guarantee is on a product by visiting our Guarantee information page.


Within 30 Days

If you report a problem within 30 days from the date of receipt, we'll give you a replacement or a refund, following verification at the service centre.

If your item was purchased online or over the telephone, we will arrange for the item(s) to be collected and returned to us. We are only able to collect items from the UK. No collection fee is charged unless the item is found not to have a manufacturing fault. If your item is lightweight you may be asked to return the item by post with a pre-paid stamp.

If your item was purchased in-store, you will need to return your faulty item to store.

We would recommend, if possible, to retain the original packaging throughout the guarantee period as the item(s) will need to be boxed if they need to be collected.


After 30 days and within the Guarantee Period

If you report a problem after 30 days from the date of receipt, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

If your item was ordered online or over the telephone, where possible, we will try and correct the problem with spare parts to cause you less inconvenience. If this is not possible, we will arrange for the item(s) to be collected and returned to us. We are only able to collect items from the UK. No collection fee is charged unless the item is found not to have a manufacturing fault.. If your item is lightweight you may be asked to return the item by post with a pre-paid stamp.

If your item was purchased in-store, where possible, we will try and correct the problem with spare parts to cause you less inconvenience. If this is not possible, you will need to return your faulty item to store.

We would recommend, if possible, to retain the original packaging throughout the guarantee period as the item(s) will need to be boxed if they need to be collected.


After your Guarantee Period has expired

If you report a problem after the guarantee period has expired, we will contact the manufacturer to obtain a quote for repair.


How do I report a fault?


FOR ANY BRANDS NOT LISTED BELOW, please take a look at our Report a Fault information.

OR

For Tutti Bambini products, please email or visit their FAQ section at the following link http://www.tuttibambini.co.uk/default/about-us/contactlink.html.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)

For Cosatto products, please email or call Cosatto directly on 0871 977 3900.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)

For Tomy products, please fill in their online form or call Tomy directly on 01271 336155.
(Please include your order number, the product name, a detailed description of the problem and feel free to attach any images or supporting information that you feel may assist in assessing and resolving the problem.)


Do you offer loan pushchairs?


We understand that life can be difficult without a pushchair for the period of repair. We therefore offer a loan pushchair during the repair period should you require one. These are available for collection from our Grantham Store for a 10 returnable deposit (subject to availability).

The 10 deposit is to cover loss or damage to the pushchair or any of the items included with the pushchair. If the loan pushchair is returned damaged, missing items or not in the condition provided then the deposit may be kept and used by PreciousLittleOne to cover the cost of repair, replacement or any other action necessary to re-instate the loan pushchair to its original condition.

Should you need us to ship the loan pushchair to you, this can be done at a charge of 16.50 for all areas with the exception of the following postcodes areas where the normal delivery charge applies along with a further surcharge.

The following postcode areas incur a surcharge of 10 per box on top of the normal delivery charge:
AB31 - AB38
AB40 - AB56
IV1 - IV28
IV30 - IV32
IV36, IV40
IV52 - IV54
IV63
KW1 - KW14
PA21 - PA38
PH4 - PH41
PH49 - PH50
BT

The following postcode areas incur a surcharge of 15 per box on top of the normal delivery charge:
HS
IV41 - IV49
IV51
IV55 - IV56
KA27 - KA28
KW15 - KW17
PA20
PA41 - PA49
PA60 - PA78
PH42 - PH44
ZE
IM

The following postcode areas incur a surcharge of 25 per box on top of the normal delivery charge:
GY
JE

We are only able to delivery to the UK.


Refund Procedure


We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to the same payment method used when placing the order.

Any refunds due will be processed within 14 days by PreciousLittleOne, as per Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.


Christmas Repair Procedure

Due to closure of manufacturer repair centres over the Christmas period, repairs may, unfortunately, be subject to delays.  We will endeavour to ensure that any repairs are processed as quickly as possible.  Our sincere apologies for any inconvenience that this may cause.
Payment MethodsSecure, safe payments

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