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| PreciousLittleOne Returns & Refund Policy PreciousLittleOne
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PreciousLittleOne Returns & Refund Policy
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
Please make sure that you check your items carefully before they are used. We also recommend that you keep your invoice or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
For your own piece of mind, PreciousLittleOne Ltd work closely with our home authority trading standards to ensure that we always comply with current legislation.
If you wish to return an item please email customerservices@preciouslittleone.com quoting your order number or call Customer Services on 0845 226 0754, Monday - Friday 9am to 5pm.
You can choose to either organise your own return, at your own cost and risk, or request a collection using our collection service. Details of our collection service can be found here.
IF YOU CHANGE YOUR MIND...
Within 7 days
Everything we sell online is covered under Distance Selling Regulations by a 7-day cooling off period. Just notify us that you wish to return the item(s) within 7 days from the date of receipt. The items must be returned in their original packaging, in an unused, saleable condition, along with the invoice or order number which can be found on your order acknowledgement or delivery packaging and we'll give you a refund or exchange.
For Personal Care Products we are unable to offer refunds or exchanges once the product has been washed or used. Packs will only be accepted back if they are complete. This does not affect your statutory rights. Personal Care Products are clearly shown on the listing pages during the purchase process.
Made to order items and personalised items can only be returned if found to be faulty.
If you wish to return an item please email customerservices@preciouslittleone.com quoting your order number or call Customer Services on 0845 226 0754, Monday - Friday 9am to 5pm.
You can choose to either organise your own return, at your own cost and risk, or request a collection using our collection service. Details of our collection service can be found here.
Our collection service charges will be applied if delivery is refused and you have failed to notify us of your wish to cancel or return your order unless the product (not the packaging) is faulty/damaged (following verification at the service centre).
If the item you wish to return has been sent to you via Royal Mail and you use the original pre-paid Royal Mail impression used to send the item to you to return the item to us, we will take action to recover the costs involved.
IF THERE'S A MANUFACTURING FAULT WITH THE PRODUCT...
Within 28 days
- If you wish to return your item(s) within 28 days from the date of receipt, we'll give you a replacement or a refund, following verification at the service centre. No collection fee is charged.
- If your item is lightweight you may be asked to return the item by post. If this is the case, we will send you a pre-paid label for your parcel.
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This does not affect your statutory rights.
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This does not cover accidental damage or general wear and tear.
Between 28 days - 6 months
- If you've had the product for up to 6 months following the date of receipt, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. No collection fee is charged.
- If your item is lightweight you may be asked to return the item by post. If this is the case, we will send you a pre-paid label for your parcel.
-
This does not affect your statutory rights.
-
This does not cover accidental damage or general wear and tear.
6 months +
- If you've had the product for more than 6 months following the date of receipt, we can obtain a quote from the manufacturer for repair.
IMPORTANT INFORMATION...
Incorrect Item(s) Sent
We send thousands of items to satisfied customers every week. However, due to human or technical failure, we do, on occasion, send an incorrect item. In the unlikely event of this happening we will undertake the following:
- If your item is bulky we will arrange for the incorrect item to be collected and the correct item sent to you via courier.
- If your item is lightweight you may be asked to return the incorrect item by post. If this is the case, we will send you a pre-paid label for your parcel.
Refund Procedure
We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account.
Any payments made by PayPal will be refunded via PayPal.
Any refunds due to the customer will be processed within 30 days by PreciousLittleOne, as per Distance Selling Regulations.
To discuss the return of any item, please send an email to customerservices@preciouslittleone.com quoting your order number or call Customer Services on 0845 226 0754, Monday - Friday 9am to 5pm.
Packaging Procedure for Returning an Item
Please can you ensure your order is boxed securely and tape an envelope to the outside of the box containing your invoice and reason for return. If you do not have your invoice please write your name, address, order number and reason for return. Please write the following address on the outside of the envelope:
PreciousLittleOne Ltd
Unit 19 London Road Industrial Estate
Please can you ensure your order is boxed securely and tape an envelope to the outside of the box containing your invoice and reason for return. If you do not have your invoice please write your name, address, order number and reason for return. Please write the following address on the outside of the envelope:
PreciousLittleOne Ltd
Unit 19 London Road Industrial Estate
London Road
Grantham
NG31 6HP
Grantham
NG31 6HP
Please note that for faulty items, you may be asked to label the box with an alternative address.
Loan Pushchairs
We understand that life can be difficult without a pushchair for the period of repair. We therefore offer a free of charge loan pushchair during the repair period should you require one. These are available for collection from us (subject to availability). Should you need for us to send the pushchair to you, this can be done at a charge of £16.50 for Zone 1, £30 for Zone 2 and £42 for Zone 3. This charge covers postage and collection.
We understand that life can be difficult without a pushchair for the period of repair. We therefore offer a free of charge loan pushchair during the repair period should you require one. These are available for collection from us (subject to availability). Should you need for us to send the pushchair to you, this can be done at a charge of £16.50 for Zone 1, £30 for Zone 2 and £42 for Zone 3. This charge covers postage and collection.
