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Placing an Order

How can I track the progress of my order?
The current status of your order is available via our online tracking system. This system provides a live status feed of the individual line items on your order. To access our online tracking system, simply click here.

I have placed an order online and it was on 7 - 14 Working Day Delivery, how long will it take?

Standard delivery is 7-14 working days. You will be contacted by email if we feel that your order is likely to take longer than this period. If you have had no emails and it has been longer than this time, please contact us via an email to customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order in store, when will it be delivered?
Orders placed in store take 7-14 working days to arrive. You will be contacted by telephone if we feel that your order is likely to take longer than this period. You will be contacted by telephone once your order arrives to arrange delivery. If you have had no contact and it has been longer than this time, please contact us via an email to shop@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and it was showing as in stock, how long will it take?
To find out our delivery schedules please check our delivery and dispatch schedule
You will be contacted by email if there was a problem during picking.
You will be contacted by telephone if there is a security issue with your order.
If you have had no emails and it has been longer than this time, please contact us via our contact us form or send an email to customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and my delivery is incorrect
Firstly we would like to kindly ask that you check inside the box as we may use recycled packaging if the original box has been damaged or for goods received from the manufacturer with multiple pieces in a single carton. Therefore contents may differ to the description shown on the carton.
If you have been delivered the incorrect item, please contact us via an email to customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order in store and my delivery is incorrect
Firstly we would like to kindly ask that you check inside the box as we may use recycled packaging if the original box has been damaged or for goods received from the manufacturer with multiple pieces in a single carton. Therefore contents may differ to the description shown on the carton.
If you have been delivered the incorrect item, please contact us via an email to shop@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and only received part of my order
When an order is placed, it is split by 'in stock' items and '7 - 14 Working Day Delivery' items. Please make a note of this at time of order. Your 'in stock' items will be shipped straight away and the 7 - 14 Working Day Delivery items will be shipped as soon as they are available. Furniture items are also shipped separately as they are mostly shipped directly from the manufacturer.
If there has been a problem with any of your 'in stock' items and there are any delays, you will be contacted via email.
If you still require further information, please contact us via an email to customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order in store and only received part of my order
Please contact us via an email to shop@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have received my order but the packaging is damaged
We would ask that before you refuse to accept the delivery you check if the contents of the box is damaged. If you find the contents to be damaged then please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday). Collection charges will apply if delivery is refused unless the product (not the packaging) is faulty/damaged (following verification at the service centre).

I have received my order but I have not been sent my invoice
If you wish to have a copy of your invoice for your records then please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). Please ensure that you include your order number in the email. We will then send you an electronic version of your invoice. Please note, we will only send the invoice to the email address specified on the order. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

Do you charge for delivery?
Details of our delivery schedule and charges can be found on our delivery details page.

I have placed an order online and would like to cancel my order
If your order stated 'Order by 5pm for Next Working Day Delivery' and it is after 5pm on the date of dispatch, we will be unable to cancel your order.
If your order is on a 7 - 14 Working Day Delivery or 'in stock' and the order was placed after 5pm, please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order in store and would like to cancel my order
Please contact us via our email at shop@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have cancelled an order, how long will my refund take?
Any refunds due to the customer will be processed within 30 days of receipt of the goods by PreciousLittleOne, as per Distance Selling Regulations.

I have placed an order online and would like to change my details
If you find on your order confirmation that you have entered your details incorrectly, please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order instore and would like to change my details
If you need to change your details, please contact us via email at shop@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and would like to add to the order
If your order stated 'Order by 5pm for Next Working Day Delivery' and the order was placed before 5pm, we may be able to change your order. Alternatively, you may wish to place a separate order for any additions.
If your order is on a 7 - 14 Working Day Delivery, please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and would like to change my order
If your order stated 'Order by 5pm for Next Working Day Delivery' and the order was placed before 5pm, we may be able to change your order.
If your order is on a 7 - 14 Working Day Delivery, please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I tried to place an order online and had problems with my payment
If you experience difficulties with your payment please ensure that you are doing the following:
On the payment page, the name on the card must be the same as written on the card
The address and postcode must be the address that the card is registered to. Identical to your bank statement.
If you are still experiencing difficulties, please contact our Customer Services Team on 0845 226 0754 or via email at customerservices@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).
Please note: Calls to 0845 numbers are now FREE with BT depending on your Calling Plan (free at the weekends with the Unlimited Weekend Plan; during the evening and at the weekend with the Unlimited Evening and Weekend Plan and anytime with the Unlimited Anytime Plan). Please see the BT website for further details.

I tried to place an order online and had problems with my payment - I am unsure if the payment went through
If you were not sent to the order confirmation screen and did not receive an order confirmation email it is unlikely that your payment was successful. If the bank authorises your payment but our fraud check rejects the payment, it may leave a shadow on your card which will automatically drop within a few days. Please send us the postcode you used to make payment and we can check our payment server by contacting us via our email at customerservices@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I would like to return a product
Please see our Returns Policy to arrange the return of your order or you can call our customer services team on 0845 226 0754, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.

I would like to report a fault
For Tutti Bambini products, please call 0208 368 5800 or email precious@tuttibambini.co.uk(please include your order number in the email)

For Cosatto products, please call 0871 977 3900 or email techhelp@cosatto.com(please include your order number in the email)

For all other products, please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email) to report any problem you are experiencing with your purchase or you can call our customer services team on 0845 226 0754, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.

I have returned a faulty item for repair, how long will it take?
We always endeavour to expedite returns in a timely manner. However, please be aware that, in extreme circumstances, there can be up to a maximum of 28 days for faults to be repaired by the manufacturer.
If your wait has been longer than this period, please contact us via email at customerservices@preciouslittleone.com(please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have returned an item, how long will my refund take?
We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account.

I would like to place an order over the phone
You can call our customer services sales team on 0845 226 0754, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.
Please note: Calls to 0845 numbers are now FREE with BT depending on your Calling Plan (free at the weekends with the Unlimited Weekend Plan; during the evening and at the weekend with the Unlimited Evening and Weekend Plan and anytime with the Unlimited Anytime Plan). Please see the BT website for further details.

I would like to know more about guarantees
You can find out about the guarantees we offer by clicking here

I would like to know more about your returns policy
You can find out about our returns policy by clicking here

I need further information regarding a product.
We have expert staff available within our Grantham store who will be happy to provide further product information. Please send them an email via shop@preciouslittleone.com.

I have received a product but am experiencing problems with its operation
We have expert staff available within our Grantham store who will be happy to provide advise on product functionality. Please send them an email via shop@preciouslittleone.com.

Do you price match?
Yes we do! Please view the price match page for further details.

Do you ship outside the UK?
We do not deliver outside the UK.

I would like to know if a product is in your Grantham Shop
Please contact us via email at shop@preciouslittleone.com. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

What hours is your Grantham Shop open?
Details of our showroom can be found here

I would like directions to your Grantham Shop
Details of our showroom can be found here

How do I buy Silver Cross, Baby Jogger and Firstwheels products online?
To purchase please call our showroom on 0843 289 2929 option 2 or visit us in store at PreciousLittleOne Ltd, Unit 19 London Road Industrial Estate, Grantham NG31 6HP.

My query has not been covered
Please contact us via our email at customerservices@preciouslittleone.com(if possible, please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I would like to make a complaint
We really do hope that you are satisfied with your experience of using PreciousLittleOne. We work hard to ensure that our customers are satisfied with our service. However, if we have failed in any way we would like to know. Please send an email to complaints@preciouslittleone.com. If you have one, please ensure that you include your order number in the email. We will respond to your enquiry within 24 hours of receipt.

My query is urgent
You can call our customer services team on 0845 226 0754, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays. Our phone lines get very busy and our customer services team work very hard to answer all emails as soon as possible. We do ask kindly that you only telephone if your enquiry is urgent in order to allow them to answer all emails in a timely manner. Thank you.
Please note: Calls to 0845 numbers are now FREE with BT depending on your Calling Plan (free at the weekends with the Unlimited Weekend Plan; during the evening and at the weekend with the Unlimited Evening and Weekend Plan and anytime with the Unlimited Anytime Plan). Please see the BT website for further details.